Rachael and her team were absolutely wonderful to work with, and I would recommend them to anyone looking for a realtor in Charlotte. We worked with Rachael when we sold our uptown condo and bought our first house several years ago and then again more recently when we decided we wanted to move out-of-state to be closer to family. She has so much experience and tons of knowledge and practical advice. She knows ALL the ins and outs of the market. She knew about each area of Charlotte we were interested in when we were buying, and, in both buying and selling, we found that she always knew what to ask for, what was reasonable, and what to focus on each step of the way. She explained everything we needed to know very well and was great at answering questions. She was also very easy to communicate with and very attentive. On top of all of her expertise, Rachael and her team members are very kind and thoughtful people who we truly liked spending time with and getting to know. They also have the best referrals for every other service we needed — lenders, staging, handyman, painting, carpet cleaning, literally everything.

More recently, when we decided we wanted to be closer to family in the Midwest, Rachael and her team were instrumental in helping us accomplish this goal. There were a lot of logistics at play, and we weren’t sure how to best approach our move. We knew we definitely wanted to work with Rachael again, though, so we immediately contacted her. She and her team came to meet with us. They walked through our house, and then we sat down and figured out a game plan together to help us get our house in the best condition possible to get a good price, while also taking into account our timeline for doing showings, packing, moving, finding a new house, starting a new job, and all of the other demands of our generally busy lives with two full-time jobs and young children. They then followed up with a detailed plan in writing with all of the steps for getting our house ready. We valued this guidance and support so much, and they truly helped us make a stressful process so much easier. We ended up getting a ton of interest in our house, and Rachael communicated with multiple other agents on offers and brokered the best possible deal for us. After we moved, Rachael and her team have been great about following up and keeping in touch. They even mailed me a package that was mistakenly sent to our old house! We are so grateful to Rachael and her team! We also recommended Rachael to friends, and she helped them buy their first house, and they had a great experience too!

Rachael is an outstanding realtor that has the patience to guide first time home-buyers seamlessly through the process while also providing her honest opinion when called upon. I always felt as though I was her first priority and she was always available around the clock to discuss any issue or question that may have arose. Her broad network and focused team around her are easily among Charlotte’s best!